COMMUNICATIONS CTR OPERATOR

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Asset Protection/Loss Prevention
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ANA00Y Requisition #
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The Communication Center Operator is responsible for monitoring systems and responding to alarm signals for all company owned restaurants.  The Operator provides technical support, technical analysis and troubleshooting for all equipment.


ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

  • Operates and performs the following; alarm monitoring, alarm programming, digital video recorder programming, access control monitoring, access control programming, documents and processes incident reports
  • Conducts tests, performs updates, processes service requests and prepares service related invoices
  • Updates and maintains information within databases for incident reports, service, invoicing, access control and various other logs; documentation and reporting of all actions taking place is crucial, must be clear and concise
  • Prepares, analyzes and distributes reports by period, quarter and fiscal year
  • Programming alarm, video and access control systems for proper operation and efficiency
  • Provides thorough troubleshooting remotely in attempt to resolve minor equipment issues
  • Creates and prepares reports, gathering necessary data for reporting purposes
  • Must be technically savvy, complete understanding of how equipment operates and familiarity of various models, makes, and operation
  • Work load fluctuates daily, must be able to prioritize projects - understanding what factors necessary in order to effective handle tasks
  • Must be able to multi-task, various projects and requests simultaneously
  • Other duties as assigned

  • Approximately one to two years experience in a communications or call center environment
  • Excellent written and verbal communication skills, ability to communicate effectively with all levels of management both inside and outside of the company
  • Excellent customer service skills, ability to establish strong working relationships with internal and external partners
  • Proficient in all Microsoft Office Suite and Google; working knowledge of Manitou preferred
  • Must be able to work well under pressure
  • Strong work ethic, ensures proper handling of sensitive information, demonstrates a high level of confidentiality
  • Demonstrates the ability to follow through with commitments
  • Excellent accuracy and extreme attention to detail

WORK ENVIRONMENT

  • Corporate Office environment, fast paced, high volume of activity at times
PHYSICAL DEMANDS
  • Sitting for extended periods of time
  • Interactive verbal and listening skills for extended periods of time
  • Continual keyboarding and note taking
  • Occasional standing, walking, lifting up to 25 lbs

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