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Administrative Support
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ROC002 Requisition #
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The Customer Equipment Representative is responsible for providing technical support for equipment, parts identification and sales of new replacement equipment, small wares and parts. This position also acts as a liaison between franchises, internal personnel, technicians and vendors handling all activities associated with the sale of equipment, parts and small wares.

 
ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

  • Assists customers with their ordering needs via multiple communication methods (phone, email, etc.)
  • Administers and executes all CKE orders to ensure a timely delivery
  • Resolves issues with equipment, tracking, warranty, damage and/or provides technical assistance; escalates issue if necessary
  • Researches products and equipment using all available resources
  • Researches the status of customer orders, replacement parts and returns
  • Follows up and makes scheduled return calls to customers when necessary
  • Manages open orders, purchase orders, back orders, C.O.D. and triangle reports to ensure orders are processed in a timely manner
  • Assists internal departments in identifying parts and part numbers for equipment
  • Manages the automatic shipment program to ensure customer satisfaction on delivery
  • Organizes and executes both Company and franchise equipment  rollouts
  • Demonstrates excellent oral and written communication skills; communicates effectively with various contacts (internal and external)
  • Attends training to remain current on industry trends
  • Participates  in company meetings, webinars and conference calls
  • Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements 

  • Must possess approximately three (3) to four (4) years  of any combination of experience and/or education that demonstrates a commanding knowledge of  restaurant equipment
  • BA/BS Degree preferred
  • Must have the ability to multitask and prioritize as necessary
  • Familiarity with CKE equipment, parts and small wares strongly preferred
  • Working knowledge of Microsoft Word and Excel; Great Plains or Starship programs is a real plus
  • Must have excellent oral and written communications skills; bilingual English and Spanish preferred
  • Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
  • Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information
 
WORK ENVIRONMENT
  • Office and warehouse fast paced, high volume of activity and a deadline driven environment
 
PHYSICAL DEMANDS
  • Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
  • Travels as needed approximately zero (0)%

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