Customer Equipment Representative

📁
Supply Chain/Puchasing
📅
JUR004 Requisition #
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POSITION SUMMARY
The Customer Equipment Representative is responsible for providing technical support for equipment, parts identification and sales of new replacement equipment, small wares and parts. This position also acts as a liaison between franchises, internal personnel, technicians and vendors handling all activities associated with the sale of equipment, parts and small wares.

ESSENTIAL FUNCTIONS
May perform any or all of the following duties:
Assists customers with their ordering needs via multiple communication methods (phone, email, etc.)
Administers and executes all CKE orders to ensure a timely delivery
Resolves issues with equipment, tracking, warranty, damage and/or provides technical assistance; escalates issue if necessary
Researches products and equipment using all available resources 
Researches the status of customer orders, replacement parts and returns
Follows up and makes scheduled return calls to customers when necessary
Manages open orders, purchase orders, back orders, C.O.D. and triangle reports to ensure orders are processed in a timely manner
Assists internal departments in identifying parts and part numbers for equipment
Manages the automatic shipment program to ensure customer satisfaction on delivery
Organizes and executes both Company and franchise equipment  rollouts
Demonstrates excellent oral and written communication skills; communicates effectively with various contacts (internal and external)
Attends training to remain current on industry trends
Participates  in company meetings, webinars and conference calls
Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements 

POSITION QUALIFICATIONS/CORE COMPETENCIES
Must possess approximately three (3) to four (4) years  of any combination of experience and/or education that demonstrates a commanding knowledge of  restaurant equipment
BA/BS Degree preferred
Must have the ability to multitask and prioritize as necessary 
Familiarity with CKE equipment, parts and small wares strongly preferred
Working knowledge of Microsoft Word and Excel; Great Plains or Starship programs is a real plus
Must have excellent oral and written communications skills; bilingual English and Spanish preferred
Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information

WORK ENVIRONMENT
Office and warehouse fast paced, high volume of activity and a deadline driven environment

PHYSICAL DEMANDS
Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
Travels as needed approximately zero (0)%

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