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Responsible for establishing and ensuring governance over Financial and IT outsourced services. Includes improving and maintaining Financial and IT workflow between the outsourced partners and CKE employees in alignment with CKE policies and framework, including but not limited to:

·       Oversight and validation of service performance

·       Escalation and resolution of systemic issues impacting service

·       Evaluating and executing scope or contractual change

·       Administration and management of the SP agreement

·       Tracking and analyzing SP financial and contractual accountabilities

·       Establishing a cadence and executing outsourcing governance meetings

·       Maintaining service transparency and structured communications

 

The scope also includes operational performance measures, risk and compliance, program and relationship management. Coordinate process for annual SOW renewals. Acts as an advisor to IT and Financial Management on outsourcing related topics. 

Specific responsibilities include:
Establishing and operating the governance framework (weekly, monthly, quarterly review meetings with outsource providers to review performance, resolve issues not resolved between employees and their outsourced counterparts. 
Ensure compliance with contractual requirements, business continuity requirements. 
Perform risk assessments, escalate unresolved issues. 
May include participation in assessing effective oversight of Finance’s and IT's other vendors. 
Leads and coordinates across CKE Leadership and CKE Management teams. 
Interfaces with Sourcing and Procurement organization, Security Office, Corporate Compliance, Regulatory Relations, Internal Audit. 
Defines and executes the Outsourcing Governance framework, with input from CFO, Comptroller and CIO. 
Defines and executes the Vendor Oversight and assurance process. 
Prudent judgement required in advising Leadership and others on outsourcing operational or performance issues, risk & compliance matters. 
Leads and coordinates across entire Finance and IT organization, including CIO, CFO and Comptroller, their direct reports and other directors, managers and senior employees . 
Interfaces with enterprise-level stakeholders such as: Corporate Compliance, SOX, Enterprise-wide Risk Management, Internal and External Auditors, Security Office. External interfaces include the Outsourcing account management teams, onsite and offshore. 

5+ years’ experience in IT, PMO or BPO outsourcing. Broad knowledge of functional areas. 
Well versed in risk and compliance disciplines, vendor relationship management and financial and performance management. 


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