GUEST RELATIONS CUST SVC REP

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Guest Relations
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ANA019 Requisition #
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  • Approximately one (1) to two (2) years of any combination of experience and/or education that demonstrates a basic knowledge in customer service in a call center environment
  • Excellent customer service and interpersonal skills
  • Basic knowledge in Microsoft Office Suite
  • Ability to adapt and handle multiple types of personalities, identifying issues and/or disputes, in an effort to provide a resolution
  • Bilingual Spanish language preferred
  • Excellent written and verbal English communication skills, ability to communicate effectively with all levels of management both internally and externally
  • Demonstrated ability to adapt to changing circumstances and environment, strong organizational skills and attention to detail
  • Strong work ethic; commitment to seeing duties completed at a high standard of quality
  • Must have excellent planning and problem solving skills
  • Flexibility changing shift assignments to accommodate business priorities
WORK ENVIRONMENT
  • Corporate Office fast paced, high-stress and demanding environment
PHYSICAL DEMANDS
  • Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
  • Interactive verbal and listening skills for extended periods of time
 

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