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Operations
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CKE, holder of iconic brands Carl Jr's and Hardee's, is a well-known leader in the restaurant industry.  The Operations Team is seeking a Restaurant Profitability Coach (RPC) who will work directly with Restaurant General Managers (RGMs) and franchisees to implement best-in-class processes and systems that deliver winning results combined with disruptive industry innovation.  Reporting to a Restaurant Profitability Manager, he/she will be responsible for driving restaurant execution against key initiatives and will be a pivotal part of helping to deliver an improved customer experience.  Through effective and measurable initiatives, the RPC will help drive profitable top-line growth in the restaurants they support.


 
KEY RESPONSIBILITIES
  • Drive continuous improvement in restaurant level performance on each aspect of the new Operations Balanced Scorecard:
    • Ensure brand standards are maintained via the operations assessment (OA) process
    • Bring the company’s Need for Speed initiative to life in order to achieve drive-thru speeds at lunch of 210 seconds or less
    • Achieve an overall satisfaction (OSAT) target of 74% as captured through the new voice of the customer program run by Service Management Group
    • Build capability at unit level by achieving 100% training compliance for all Restaurant General Mangers (RGM)
    • Deliver sustained same store sales and transaction count growth
 
  • Continuously evaluate, develop, and coach RGMs to ensure they have the necessary problem-solving capabilities to successfully manage and drive growth in the restaurant they operate.
  • Work with Franchisees on initiatives aimed at growing sales, growing profits, and enhancing the customer experience. 
  • Bachelor’s degree strongly preferred and/or requisite industry and management experience is required.
  • 3-5 years of operational management experience or 2+ years of operating experience in a multi-unit consumer facing businesses (restaurants, hotels or multi-unit retail - c-stores or grocery).
  • Strong analytical, diagnostic, and root cause identification skills.
  • Proven prioritization, presentation, budgeting, time management, project management, and planning skills.
  • Strong attention to detail, deadlines and reporting.
  • Proficient in the MS Office Suite, comfortable with mobile technology.
  • Strong verbal and written communication skills.
CRITICAL LEADERSHIP CAPABILITIES
Driving Results
In a business with ambitious growth goals, the RPC will:
  • Act to surpass goals, seizing opportunities to push the envelope.
  • Set continually higher goals that are ambitious, but realistic for self and team, tied to organizational objectives.
Collaborating and Influencing
In an organization where success is only achieved through strong partnerships with franchisees and RGMs, the RPC will:
  • Identify opportunities to build relationships that will help others achieve their objectives.
  • Develop the necessary relationships and demonstrate appropriate communications with other CKE team members, to include those at the Restaurant Support Center, in order to be a more effective advocate, ally, and problem solver for the Franchisees and RGMs that you support.
OTHER PERSONAL CHARACTERISTICS

  • A thoroughly honest and forthright individual, who is genuine and committed to subordinates, peers and leaders alike.  Impeccable integrity.
  • Self-starter with a strong work ethic.  High-energy with a high sense of urgency.
  • Entrepreneurial; performs well in a lean, fast paced environment.
  • Solid communication skills; ability to speak and write concisely and effectively.

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