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Information Technology
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ANA00B Requisition #
Thanks for your interest in the SUPPORT ANALYST III position. Unfortunately this position has been closed but you can search our 510 open jobs by clicking here.
  • Must possess approximately three (3) to four (4) years of any combination of experience and/or education that demonstrates a commanding knowledge of high level technical support
  • BA/BS Degree preferred
  • Microsoft A+ certification is strongly preferred
  • Must have an in depth understanding of how to manipulate and troubleshoot hardware and software issues in order to determine a resolution
  • Must be available as needed to work rotational emergency on-call duties – restaurants operate 24x7x365
  • Must have excellent customer service skills and the ability to establish strong working relationships with internal and external partners
  • Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
  • Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information
 
WORK ENVIRONMENT
  • Corporate Office, restaurant environment fast paced, high volume of activity and a deadline driven environment
 
PHYSICAL DEMANDS
  • Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
  • Travels as needed approximately twenty-five (25) %
 

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