📁
Operations
📅
FRA0E5 Requisition #

POSITION SUMMARY

The Field Training Manager, Corporate Operations is expected to provide training expertise to General Managers (GM), District Managers (DM), and Director of Operations (DOR) to ensure they are able to meet CKE standards for restaurant-level operational execution.  This role will be a critical part of the organization’s Field Learning & Development team and will play a key role in executing a bold strategic plan that will drive transformation of company operations. The field training manager will be a resource for company field operations and restaurant employees as they seek to provide a superior customer experience through the implementation of disruptive innovation, best-in-class processes and systems, and execution of key initiatives for improvement.

Success in this role is defined by the ability to provide instruction, guidance, direction, coaching and support regarding implementation of CKE’s business strategies, programs and training initiatives.

 

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

 

·       Support people capability by developing Restaurant field employees (District Managers, General Managers and their employees).

·       Conduct all aspects of CKE approved training programs including delivery of materials, facilitation and evaluation of participants. 

·       Document all training activities and maintain written documentation on trainee progress. 

·       Initiate discussion and provide feedback (both written and verbal) throughout the training process.  Communicate to appropriate departmental representatives within approved timeframe.

·       Perform administrative duties regarding the determination of training needs as well as scheduling and tracking training progress of participants.

·       Certify Training Restaurant(s) and/or Restaurant General Managers using approved criteria.

·       Actively engage the Certified Training Restaurant staff and above restaurant leaders to ensure all training locations meet or exceed standards.

·       Drive sustainable and continuous improvement in restaurant-level performance as measured by the operations scorecard metrics (QA/OA assessment, Customer Satisfaction, Training Compliance, Speed of Service, etc.).

·       Develop and maintain successful working relationships with key CKE team members to act as an advocate for the training needs of the restaurants and employees you support.

·       Ensure compliance with all federal, state, and local laws including but not limited to employment-related legislation and health and safety regulations.

 

 

POSITION QUALIFICATIONS/CORE COMPETENCIES

  • Restaurant management (or other operations management) experience with CKE required. 
  • Demonstrated understanding and excellent application of CKE Operational Standards.
  • Previous in-restaurant training experience preferred.
  • Ability to be flexible and open to changes in the environment.
  • Excellent communication skills (written and verbal) including the ability to adapt communication style to the audience appropriately.  Must be able to clearly communicate training program material and be able to interact with trainees successfully.
  • Must be proficient in the use of MS Office Applications (including Word, PowerPoint, Excel and Outlook.)
  • Ability to effectively evaluate skill and performance level for restaurant-related, technological, and training-related activities.
  • Demonstrated ability to build successful relationships with leaders in various positions.

 

WORK ENVIRONMENT

  • Home Office fast paced, high volume of activity and a deadline driven environment

 

PHYSICAL DEMANDS

  • This position can require up to 50% travel that includes overnight stays and some weekends.

 

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.

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