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Human Resources
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FRA0E3 Requisition #
Position Summary
The Instructional Designer will be responsible for the design, development, implementation, and evaluation of enterprise and operational training programs. This role will analyze training needs and design programs, and directly develop or manage vendors to develop training content including instructor-led training, e-learning modules, instructional aids, and other instructional tools as needed. The Instructional Designer will also oversee program administration and evaluation and will recommend improvements dependent upon analysis of results. This role will also be responsible for providing guidance to field trainers and anyone delivering training content using coaching and train-the-trainer activities.

Responsibilities
Conduct Performance Analysis, Goal Analysis, and Needs Analysis
Provide coaching, presentation materials, training delivery, and general consulting on performance needs
Develop and delivers train-the-trainer activities
Manage content, program administration, program evaluation, and vendor relationships
Create engaging learning activities and compelling course content that enhances retention and transfer
Design instructional graphics, the user interface, and the finished product
Apply tested instructional design theories, practice and methods to meet learner needs and instructional goals
Provide exercises and activities that enhance the learning process
Create supporting material/media (audio, video, simulations, quizzes, games etc)
Design learning evaluation plans; report on learning effectiveness.

Requirements
Restaurant, retail, or comparable customer-facing industry experience required
Demonstrable performance improvement results using a variety of interventions including instructional design and instructional technology
Proficient knowledge of learning theories and instructional design models, accessibility, usability, and experience design, information design and communications
Lesson and curriculum planning skills, with solid knowledge of course development software and Learning Management Systems
Visual design skills (Dreamweaver, Photoshop, Illustrator) and ability to storyboard preferred
Ability to write effective copy, instructional text, audio scripts/video scripts
Must possess position-critical skills: communication, consultation, performance evaluation, relationship management, presentation, and performance analysis
BS or MA degree in instructional design, educational technology or similar training

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