Information Technology
FRA058 Requisition #

IT Project Manager – Corp Apps/Digital

CKE Restaurants Holdings, Inc.

Reports to the Director IT - PMO


The IT Project Manager will conduct or oversee information technology (IT) -specific projects (may include both technical and non-technical components) by applying expertise in IT project management. This includes responsibility for developing work plans to meet IT priorities and deadlines, determining and carrying out technical processes and methodologies, coordinating and delegating resources to accomplish organizational goals, partnering internally and externally to make effective business IT decisions, and recognizing project process improvements.


Responsibilities consist of creating project definition documents, detailed planning through implementation and transition to operations, and applying project management methodology to manage scope, budget, and timing. This position is responsible for driving projects from inception through operational hand over and provides direction for the entire project team.


Overall, this role manages IT projects that ultimately work to move the organization forward and provide strategic and technological improvements across the business.


Key Responsibilities


·         Leading a cross-functional workforce and 3rd party solution provider(s) to achieve desired business outcomes (i.e. RFIs and vendor request RFPs)
·         Developing and managing and project timelines using accepted project management methodology
·         Developing and controlling project budgets, forecasts, spend, and resource utilization
·         Creating and maintaining project requirements and project definition documents that define project objectives as well as project objectives for time, cost and quality
·         Providing input to and impact justification for the project team and business so that aligned and effective project and resource adjustments can be made to mitigate risks to project time, quality and cost whenever issues are identified
·         Identifying and properly escalating changes in project scope to all stakeholders so that impact to project time, quality, and/or cost can be fully aligned to by the project team prior to project commitment
·         Partnering with other IT Project Managers (and Associates) and cross-functional IT leaders to identify program interdependencies that impact prioritization and resource allocation decisions
·         Managing dependencies affected by ongoing changes across programs/projects to make risk mitigation recommendations to the project teams and leadership
·         Follows PMO established standards to disseminate status reports from the project team
·         Translating business visions and strategies into technical objectives (e.g. software and system development needs, IT architecture, testing requirements, security protocols, etc.) and program execution plans that are aligned to achieve future state business IT solutions
·         Communicating a clear vision and technical understanding of project goals and objectives to the various project teams
·         Setting expectations and holding project teams accountable to those expectations to reach desired outcomes
·         Partnering with stakeholders and exercising influence throughout the business and IT internally to ensure that all project initiatives and decisions are optimized for effectiveness and business advantage
·         Establishes and leads periodic project control meetings with management and stakeholders
·         Functioning as the project lead subject matter expert, who guides/provides project direction for entire project or team


Experiences and Competencies

·         Excellent communication skills (written and verbal), including facilitation and team leadership

·         Must be a self-starter, self-motivated and capable of working independently or within a team

·         Strong background in system development and implementation lifecycles

·         Strong organizational and time management skills and able to handle multiple projects and tasks

·         Must have a positive attitude and handle stress well in a highly changing environment  

·         Ability to develop and maintain positive business relationships and foster an environment of mutual respect, understanding, trust and support

·         Must display strong analytical and organizational skills and must have the ability to identify and implement process improvement strategies with positive business results

·         Ability to adapt and adjust planned work by analyzing work demands, competing priorities, and tight deadlines; and ability to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems and policies


#LI- ES1

Minimum Qualifications
·         Bachelor's Degree in Business Administration, Computer Science, MIS, or IT related field 
·         3-5 years of experience working on and/or managing IT project(s) involving the implementation of SDLC project life cycle methodologies (Waterfall, Agile, etc.)  
·         3+ years of experience developing project Work Breakdown Structures (WBS) / User Stories used to create project schedules and estimates
·         Experience managing operational or project/program financial budgets and leading project teams
·         Experience in developing and deploying project best practices and procedures
·         Demonstrated experience facilitating relations between business groups and foster trusting relationships with colleagues and teams
·         Experience at working both independently and in a team-oriented, collaborative environment is essential
·         Technical expertise in business analysis, software design, Software development, data architecture, operating systems, software testing or other area 
·         Ability to conform to effectively manage the project team through an environment of shifting priorities, demands, and timelines through analytical and problem-solving capabilities
·         Knowledge of Retail or Restaurant store business systems, related hardware, and technologies
·         Knowledge of AGILE project methodology
·         Experience reporting project status to senior management
·         Experienced in Microsoft Office, MS Project, Visio programs, Smartsheets, Project and Resource portfolio tools
·         Working knowledge of the digital space – web platform, mobile app design and deployment
·         Experience with Google and Bing’s services, including Analytics and Webmaster Tools 
·         Experience with Google’s Keyword Tool
Preferred Qualifications
·         Master's Degree in Business Administration, Computer Science, MIS or related field 
·         Project Management Institute (PMI) or other project/program management certification
·         3-5 years of experience in IT project planning and coordination and working on projects or programs requiring the integration of cross-functional IT solutions
·         1-3 years of experience using formal business process improvement methodologies
·         Experience with Oracle PeopleSoft/Hyperion/HCM
·         Experience with BI platforms and tools such as MS Azure, PowerBI etc.
·         Knowledge of PMBOK methodologies
·         PMI Certification a plus
·         ITIL Methodology Certified is a plus


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