Information Technology
ROC00B Requisition #
The Mgr, HED Information Systems and Technology is responsible for directing the HED IT Department in the developing, sourcing, implementing, and monitoring of all HED technology, systems, and communications infrastructure. This role Collaborates with CKE IT team members and third party vendors to coordinate fixes, patches, and updates.
May perform any or all of the following duties:
  • Displays outstanding leadership skills; provides coaching, guidance and development advice to a staff of approximately three (4) direct reports
  • Maintains Web environment by identifying system issues, fixes, and requirements
  • Manages the front and back ends by performing system monitoring and analysis, and performance tuning
  • Troubleshoots system hardware, software, as well as operating and system management systems
  • Designs and runs system and application load/stress testing, and escalates problems to vendors
  • Secures Web system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups and patches; maintaining documentation
  • Upgrades Web system by conferring with vendors CKE IT Services; developing, testing, evaluating, and installing enhancements and new software
  • Performs other duties and/or special projects as assigned
  • Must possess approximately 8-10 years of any combination of experience and/or education that demonstrates a commanding knowledge of  Web Application development
  • BA/BS Degree preferred (Computer related field)
  • Certifications in IT related Field preferred
  • Must be well versed in B2B E-Commerce solutions, ERP applications, specifically, Microsoft Dynamics (Great Plains Software)
  • Must be well versed in system and security monitoring, as well as online tracking tools like McAfee, IP Monitor, Google Analytics, etc.
  • Must be proficient in Web 2.0 HTML, JAVA, Adobe Creative Suite, and user interface design/development and versed in SQL
  • Must have exposure to Merchant Services, specifically, PayPal, and be versed in PCI and SOX compliance and have exposure to networks fundamentals, having a fair idea about hardware, firewalls, load balancers, storage devices, etc.
  • Must have exposure to Unix and Windows environments Virtualization technologies like Parallels, VMware, Xen, etc.
  • Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information
  • Corporate Office fast paced, high volume of activity and a deadline driven environment
  • Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
  • Travels as needed approximately ten (10)%

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