Operations Readiness Project Manager

📁
Operations
📅
FRA0DE Requisition #
POSITION SUMMARY
The Ops Readiness Manager Special Projects is responsible for the development, commercialization and implementation of procedures, operational standards and test products including but not limited to Delivery. This role communicates information necessary to the implementation and management of assigned product and/or project introduction and optimization. 

ESSENTIAL FUNCTIONS
May perform any or all of the following duties:
Develops, coordinates and implements procedures and operational standards for assigned restaurant tests; system rollouts of new products, technologies, equipment and small-wares, (e.g. Field Communications, menu pricing, procedure changes, etc.)
Performs analysis of IT /POS (Information Technology/Point-of-Sale) modifications, changes and feedback for field implementation 
Partners with Training Department to review, critique and modify operations procedures manuals (OPM, RTM, R&M) to ensure continuity of product requirements and changes for Operations Manuals
Troubleshoots, diagnoses and remedies field operations and corporate department’s existing systems, procedures and technologies
Coordinates field operations requests regarding issues and suggestions for improvements with corporate departments 
Communicates effectively and timely with field operations, corporate partners, Franchisees, project teams, department members and Executive management
Documents project feedback, observations, analysis, survey development and Executive Summaries
Demonstrates excellent oral and written communication skills; communicates effectively with various contacts (internal and external) 
Consistently exercises independent judgment and discretion in matters of significance
Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements 

POSITION QUALIFICATIONS/CORE COMPETENCIES
Must possess approximately three (3) to five (5) years of any combination of experience and/or education that demonstrates a commanding knowledge of  restaurant management
BA/BS Degree preferred
Must have in-house expertise in restaurant operations, systems and procedures; multi-unit preferred
Must be proficient in Microsoft Office Suite and Google
Must have excellent planning, prioritizing, organizational and problem solving skills
Must have ability to analyze complex variable situations and identify appropriate courses of action
Must be able to handle multiple projects simultaneously and accommodate shifting business needs  
Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information

WORK ENVIRONMENT
Corporate, Company and Franchise owned restaurants, vendor locations 

PHYSICAL DEMANDS
Sitting for extended periods of time, using telephone, typing and/or operating a computer 
Travel to and from restaurants locations (Car, flights)
Ability and mobility to physically set up equipment and/systems
Travels as needed approximately twenty (20)% domestically

Previous Job Searches

Similar Listings

FRANKLIN OFFICE, Franklin, Tennessee

📁 Operations

Requisition #: FRA0DK

FRANKLIN OFFICE, Franklin, Tennessee

📁 Operations

Requisition #: FRA0CN

FRANKLIN OFFICE, Franklin, Tennessee

📁 Operations

Requisition #: FRA0DM