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Information Technology
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FRA0E9 Requisition #
Thanks for your interest in the Sr. POS Support Analyst position. Unfortunately this position has been closed but you can search our 648 open jobs by clicking here.
QUALIFICATIONS
Must possess seven (7) + years of any combination of experience and/or education that demonstrates a commanding knowledge of high level technical support, Point-of-Sale knowledge
BA/BS Degree preferred
Microsoft A+ certification is strongly preferred
Must have an in depth understanding of how to manipulate and troubleshoot hardware and software issues in order to determine a resolution
Must be available as needed to work rotational emergency on-call duties – restaurants operate 24x7x365 
Must have excellent customer service skills and the ability to establish strong working relationships with internal and external partners
Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information
WORK ENVIRONMENT
Corporate office & in-restaurants:  fast paced, high volume of activity, fast-paced and deadline-driven
PHYSICAL DEMANDS
Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
Travels as needed approximately twenty-five (25) %

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